Our Promise

Replacement Policy

For food-safety reasons, we don't accept returns or process refunds. But if your order arrives damaged, defective, or wrong — we'll replace it, fast and free.

Why we don't accept returns or refunds

Food, once shipped, can't be put back into our circulation. Even an unopened pouch has been out of our cold chain for days — we have no way to verify how it was stored during transit and handling at your end. To keep every product on our shelves food-safe, we don't accept returns or process refunds, in line with FSSAI guidance for the food category.

When we'll send a replacement

If your order arrives in any of these conditions, we'll ship a replacement at no cost to you:

  • Wrong item shipped — e.g. you ordered chia seeds and received basil seeds
  • Damaged in transit — broken or leaking pouch, crushed contents, torn outer carton
  • Quality issue — off-smell, spoilage, foreign matter, expired or near-expiry stock
  • Manufacturing defect — incorrect labelling, missing seal, mismatched pack weight

How to report an issue

  1. Write to support@forestmelt.com within 24 hours of delivery, with your order number and a short description.
  2. Attach clear photos of:
    • The product itself (showing the issue)
    • The back of the pouch (so we can read the batch code and manufacturing date)
    • The outer carton, including the shipping label, if there's transit damage
  3. We verify within 24 hours and ship a replacement within 2 business days.

How verification works

For your protection and ours, we verify each replacement claim:

  • The item must be a Forestmelt product. We check the photo for our packaging, batch code, and manufacturing date. We can't replace items from other brands, even if they were shipped in our outer carton — please flag that case to us so we can investigate the shipping error separately.
  • The order must have been placed directly with us. If you bought it on Amazon, Flipkart, or another marketplace, please raise the issue on that platform — they handle replacements through their own buyer-protection process.
  • You don't need to ship anything back. Discard or use the original at your end — we won't ask for it.

What's not covered

  • Change of mind, taste preference, or "I didn't like it" — food is non-returnable for hygiene reasons.
  • Damage caused after delivery (dropped at home, pet got into the pack, stored improperly).
  • Issues reported beyond 24 hours of delivery.
  • Promotional or complimentary items received free with the order.

Questions?

Reach out via the Contact page or write to support@forestmelt.com — we read and reply to every email within 24 hours.